Q: What inspired you to open this family-runned business?
A: This was my hobby while I was in the restaurant business for 20+ years. I decided to do some jobs in my free time. Then I realized I can do what I love, not work nights, weekends or holidays and make money.
Q: When did you first open your doors?
A: We opened in 2003.
Q: What sets you apart from other paver and stonescape companies in our area?
A: The details and the little things. I tell my awesome staff all the time, “It’s the 100 little things we do that makes us a success, there is not one big thing.”
Q: You are so much more than a place to buy pavers. What are all the services you offer?
A: Our core business is Design and Build. We can come up with some pretty amazing designs and ideas. Then close your eyes and a week or two later your dreams do come true! The DIY centers developed over the years. We would stock lots of extra products so when a homeowner added something we didn’t have to stop a job and wait for material. Then other contractors would start buying from us, then homeowners wanting to do their own products. That lead to being a Gold Star Green Egg dealer. We now also sell sheds, pottery, bird houses, wall block, travertine, coping, etc.
Q: Do you offer delivery? What areas will you deliver to and what is the cost?
A: We have a third party company that will deliver inside Volusia County. The cost depends on the load being delivered.
Q: Do you have a minimum order or can someone with a small project purchase what they need directly from you?
A: We have a minimum for our Design Build side but not the DIY. You can buy one paver at a time if you like. Also, keep in mind, we sell all commercial grade products cheaper than the big box stores sell their residential products.
Q: Can your crew build custom outdoor kitchens and fireplaces or do you only offer the material?
A: We Design and Build lots of outdoor kitchens and fireplaces. All of those are built 100 percent out of concrete materials. Not only are they amazing to look at and use, they will last as long as the house does.
Q: If someone is interested in creating a beautiful outdoor space on their property or business, but don’t know where to start, what do you recommend that they do first?
A: Easy, pick up the phone, call us at (386)957-4102 and speak to one of our many full-time office staff. They will ask a few questions and get an estimate set up for you. It is free for us to come out.
Q: Do you have an online portfolio of finished projects for potential customers to look at before coming into your showroom?
A: Yes, we have that available on our Facebook, Instagram and YouTube.
Q: With everything going on right now a lot of businesses are adjusting the way they operate. Have you had to make any drastic changes due to COVID-19 and do you feel like social distancing has made an impact on your business either positively or negatively?
A: Besides our office staff, not much had to change in the field. We are always spread out with not much interaction. Our offices have gone to multiple wipe downs a day. Sanitizer bottles everywhere. Our phones slowed down for a couple weeks during the middle of the scare. Since May 1 though, things have been crazy. For us, we think many vacations aren’t going to happen this year and more money is going to be spent on homes. New driveways, patios, covering cracked pool decks with beautiful pavers or travertine. Although some might be upset they miss their vacation, we can all agree we already live somewhere where people would love to go on a vacation.
Serene Pavers & Stonescapes
1605 West Canal Street, New Smyrna Beach 32168
Monday-Friday: 9 a.m. – 5 p.m.; Saturday: 9 a.m. – 3 p.m.
Serene DIY Centers
• New Smyrna Beach: 1607 West Canal Street, NSB 32168
• Port Orange: 5347 South Ridgewood Avenue, Port Orange 32127
Youtube: Serene Pavers